HELP CENTER

Frequently Asked Questions

Find clear answers about our products, farming services, sourcing, storage, logistics, and export operations.

General & Orders

Start here for overall information about our products, ordering process, and documentation.

What is the origin of your agricultural products?
Our products are carefully sourced from trusted and reputable farms across Nigeria, where sustainable farming practices are a priority. This ensures every product we deliver meets high standards of quality, freshness, and environmental responsibility.
How can I place an order or request a quote?
You can contact us through our website’s contact form or email contact@bigskyltd.com. Please include product type, quantity, and preferred delivery location, and our team will respond with pricing, availability, and next steps.
What are your shipping and delivery policies?
We offer road, rail, sea, and air transport depending on the product and destination. Delivery timelines vary by route and country. For perishable goods, we use temperature-controlled transport, and provide real-time tracking so you can monitor your shipment’s progress.
What packaging options are available for bulk orders?
For bulk orders, we offer a variety of formats such as sacks, crates, and palletized loads, as well as standard sizes like 1kg, 5kg, 25kg, and 50kg bags. Custom labeling and branding can also be arranged on request.
Do you provide quality certifications for your products?
Yes. Our products come with the necessary quality documents, including lab tests, phytosanitary certificates, and other export certifications. Organic certifications are available where applicable.

Farming Services

Support for farmers and agribusinesses, from consultancy to sustainable and organic practices.

Do you offer organic and sustainable farming services?
Yes. We support farmers with sustainable and organic farming solutions, including soil testing, crop planning, and environmentally responsible inputs to protect soil, water, and surrounding communities.
What crops do you specialize in, and do you provide farming consultancy?
Our team advises on a wide range of cash and staple crops suited to different climatic zones. We also provide consultancy services to help farmers and agribusinesses meet regulatory requirements, optimize operations, and improve long-term productivity.
How long does the initial farming consultation process take?
A comprehensive initial consultation, including soil testing and analysis where needed, typically takes around 3–5 business days, depending on the scope of your project.

Sourcing

How we source, verify, and deliver agricultural products for different scales of business.

What products can you source, and can you support large-scale operations?
We source a wide range of Nigerian agricultural products—from grains, seeds, and nuts to fresh produce and specialty crops. Our network allows us to reliably fulfill both small and large-scale bulk orders for distributors, processors, and retailers.
How do you ensure product quality and traceability?
We use rigorous quality control, including physical inspections and lab testing where required. All sourced products come with traceability information so you can verify the origin and handling of each shipment.
What are your pricing and payment terms?
Our pricing is transparent and market-aligned. Payment terms can be structured to support your budget and cash-flow needs, depending on order size, product type, and destination. These details are shared clearly during the quotation stage.
How can I get started sourcing agricultural products with you?
Simply contact our team with your product list, volumes, and timelines. We’ll guide you through onboarding, documentation, and logistics planning step-by-step.

Storage

Protecting your products with the right environment, security, and access.

Are your storage facilities temperature-controlled and secure?
Yes. We offer climate-controlled options to maintain ideal temperature and humidity, along with strong security measures such as surveillance and controlled access to keep your products safe.
What is your storage capacity and do you offer long-term storage?
Our facilities are designed to serve both small businesses and large-scale operations. We provide flexible short- and long-term storage solutions to protect product quality and prevent spoilage over time.
Can I access my stored items at any time?
Yes. Our facilities are operated and monitored to provide reliable access, with arrangements made to match your logistics and distribution schedule.

Logistics & Exportation

Moving agricultural products safely and efficiently across Nigeria and to global markets.

What transportation modes do you use?
We utilize road, rail, sea, and air transport. This multi-modal approach allows us to match routes and timelines to product type, budget, and destination.
Do you provide tracking and can you handle perishable goods?
Yes. We offer real-time shipment tracking so you can monitor location and status. For perishable goods, we use temperature-controlled logistics to preserve freshness and quality from origin to destination.
How do you handle customs clearance and bulk export options?
Our logistics team works closely with authorities to manage customs documentation and clearance, minimizing delays for both imports and exports. We also support bulk export shipments for clients scaling into regional or global markets.
Which countries do you export to?
We support shipments within Nigeria and to multiple international destinations. Exact countries and routes depend on the product and regulatory requirements—contact us with your target market, and we’ll confirm options and compliance details.